ACP has over 54 physician practice sites which vary in the volume of patients, employees and providers. At some sites, our Site Coordinator positions are job titled Office Manager due to the higher volume of these variables which produces additional complexity in managing the offices.
A Site Coordinator/Office Manager at ACP is an important member of our management team. Primary responsibilities include managing a variety of employee, administrative and operational activities of a physician practice site. These roles also play an important role in patient relations, helping ACP achieve our value for excellence in patient care. Serving as the primary liaison to ACP administrative offices and other practice sites, the Site Coordinator is responsible for delivering quality management practices in all areas of responsibility. This is a hands-on managing role with a variety of administrative activities to coordinate.
These activities include but are not limited to staffing of employees to meet operational needs, supervising and providing direction to employees working at the physician practice site, coordinating and facilitating business and financial practices (payroll, petty cash, invoice reconciliation, cash management) and ensuring safety and OSHA / CLIA compliance. Additional responsibilities include ensuring medical records are managed to meet requirements and that patient confidentiality in upheld through patient services and records management. Tasks may also include coding and charge entry, information systems support, facility management, purchasing and inventory management, and ensuring staff practices adhere to ACP policy and procedure. In some cases, may also perform reception and patient referral duties as needed. Smaller sites tend to require a larger percentage of time spent on these administrative duties.
Offices with higher volume of patients, employees and providers require candidates to have prior supervisory experience of employees, preferably in a primary care practice.
Minimum education: High School diploma (or equivalent); prefer a Bachelor’s degree in a related field. Prefer Medical Assistant Certificate.
At least three years experience in one of the following areas, preferably within primary care – clinic / physician practice operations, patient accounting / billing, insurance claims processing, or other areas relating to physician practice operations.
Working knowledge of ICD-9, CPT and HCPCS coding and Medicare guidelines.
Understanding of managed care including eligibility and referral guidelines as well as experience in charge entry experience. Experience utilizing computerized scheduling / patient accounting system.
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