Medical Office Supervisor (Site Coordinator)
Arizona Community Physicians (ACP) is seeking an experienced supervisor for our out-patient clinical office which provides care to both primary care and pediatric patients, located in southern Tucson near I-19 and Valencia.
A Medical Office Supervisor (Site Coordinator) at ACP is an important member of our management team. Primary responsibilities include managing a variety of employee, administrative and operational activities of a physician practice site. These roles also play an important role in patient relations, helping ACP achieve our value for excellence in patient care. Serving as the primary liaison to ACP administrative offices and other practice sites, the Site Coordinator is responsible for delivering quality management practices in all areas of responsibility. This is a hands-on managing role with a variety of administrative activities to coordinate.
These activities include but are not limited to staffing of employees to meet operational needs, supervising and providing direction to employees working at the physician practice site, coordinating and facilitating business and financial practices (payroll, petty cash, invoice reconciliation, cash management) and ensuring safety and OSHA / CLIA compliance. Additional responsibilities include ensuring medical records are managed to meet requirements and that patient confidentiality in upheld through patient services and records management. Tasks may also include coding and charge entry, information systems support, facility management, purchasing and inventory management, and ensuring staff practices adhere to ACP policy and procedure. In some cases, may also perform reception and patient referral duties as needed. Smaller sites tend to require a larger percentage of time spent on these administrative duties.
Prior supervisory experience of employees, preferably in a primary care practice.
Experience utilizing computerized scheduling / patient accounting system.
Excellent communication skills, verbal and written.
Minimum education: High school diploma (or equivalent); prefer a Bachelor’s degree in a related field. Prefer Medical Assistant Credential.
At least three years experience in one of the following areas, preferably within primary care – clinic / physician practice operations, patient accounting / billing, insurance claims processing, or other areas relating to physician practice operations.
Working knowledge of ICD-9, CPT and HCPCS coding and Medicare guidelines.
Understanding of managed care including eligibility and referral guidelines as well as experience in charge entry experience.
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